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GlobalConnect™ for RightNow® CX Language Weaver’s GlobalConnect™ for RightNow allows content managers and knowledgebase administrators to translate content with one click from within the RightNow CX agent desktop. GlobalConnect™ for RightNow delivers a simple workflow that features one-click grouping of multiple languages for translation, one-click workflow and visibility into the translation process.
Foreign Broadcast Monitoring Users see and hear the original news broadcast in a foreign language and see a transcription of the original broadcast with a translation provided by Language Weaver. All of this is done in near real-time (5-30 minute delay from live broadcast).
Multilingual Search Users are able to search the web in another language, such as Arabic. The application returns the original Arabic search results, with the English translation. Users can translate each page in the results on-demand using Language Weaver's software. Users retrieve much different and more relevant results that if they were searching only in English.
Cross-lingual Chat Users can instant message or “chat” in their native language with foreign language speakers. The application provides a translation for each message sent, allowing human communication across languages.
Ad-hoc Document & Website Translation Users can access the LW Enterprise Translation Server and translated documents and websites to and from a broad list of languages. This initial translation enables users to escalate critical information for further analysis and interpretation.
Text Mining Users can mine a collection of text and automatically translate for analysis of key concepts and uncover themes, relationships, and future trends.
Speech to Speech Users can communicate by speaking through a microphone designed to input speech and output text. The text is automatically translated using Language Weaver technology. The translated text reverts back to speech. This combined technology enables English speakers to communicate with Iraqi Arabic speakers without knowledge of the other's language.
Self- Service Users are able to search self service websites for translated product documentation. The translations enable users: to get answer to question, to request information about a product, to conduct research about new products, or to get help with a bug fix or porduct update. Users are empowered with the ability to self serve, regardless of language they speak.
OCR Translation Users can scan hard copy documents using optical character recognition (OCR). The text is extracted and automatically translated using LW Enterprise Translation Server. The translations enables users to prioritize, analyze and index key information.