The Language Weaver GlobalConnect™ product provides knowledge base administrators and agents, on demand, one click translation for knowledgebase and support content from within a CRM or CMS application. The initial deployment is GlobalConnect for RIghtNow CX and is available in the RightNow agent desktop.
GlobalConnect™ for RightNow seamlessly adds Language Weaver automated translation controls in a Dashboard (desktop tool bar) of the RightNow CX agent desktop.
BENEFITS
- Own the end-to-end global publishing process in a single interface
Content Managers and Agents can now manage the translation and global publishing of answers for multiple languages exclusively within the RightNow agent desktop, even without knowledge of foreign languages - Translate and publish globally within seconds:
Content Managers and Agents can now receive a translated answer back in seconds, enabling trusted, instant publishing across languages - Eliminate manual tasks:
The integrated work flow means that translations are submitted from and stored directly within the RightNow application as Answer objects, avoiding tedious cutting & pasting or extraction of data to send for translation
KEY FEATURES
- One-click translation: Initiate the translation into one or multiple languages with a single click
- TrustScore™ enabled: TrustScore™ is Language Weaver’s patent pending algorithm that assigns a numerical value between 1 and 5 to every automated translation performed by the Language Weaver system. This value predicts the score that a human would likely assign as to the utility of the translation
- Translation Groups: save commonly used settings and a group of selected languages to save time
- Translation of all text fields: All free text fields in an Answer (Question, Answer, Summary, Keywords, and Notes) are translated to enable better access to multilingual content.
For more information, or to find out how you can deploy GlobalConnect in your company, please contact us.