Customers Can Now Generate Automatic Language Translations with a Quality Score to Deliver Effective Customer Communications
Los Angeles, Oct. 21, 2009 – Language Weaver, the leader in trusted automated translation solutions, today announced it will showcase its new TrustScoreTM capability at Summit ‘09, RightNow® Technologies leading provider of on demand CRM solutions, annual user event from Oct. 26-28, 2009, in Colorado Springs, CO. Focused on solutions for customer care and user-generated content, Language Weaver provides trusted quality translations that maintain and extend brand voice for global audiences.
Using a patent-pending algorithm to assign a numerical value to every automated translation performed by Language Weaver, TrustScore now enables customers to generate automatic language translation with a quality score to ensure better customer communications. The numerical value, a rating from 1 to 5, five being the most accurate translation, predicts a score that a human would likely assign for the utility of the translation, which would then enable business users without knowledge of a language to act upon the results of an automated translation.
“Automated translation helps companies with multilingual self service offerings show value to all customers while reducing support costs and increasing revenue opportunities,” said Daniel Marcu, CTO at Language Weaver. “Our unique numerical quality score makes it possible to provide quality content to enable business level decision making.”
Language Weaver was also recently honored as a Fall 2009 Recognized Innovator Winner by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA) at the Technology Services World (TSW) Conference in Las Vegas for its innovation in helping close the customer consumption gap.
Language Weaver executives are available to discuss the company’s innovative approach to trusted automated language translation at the RightNow Summit. More information about the RightNow Summit can be found here: http://www.rightnow.com/summit/Americas/