Integration of Language Weaver GlobalConnect™ and RightNow® CX enables companies to streamline the customer experience for a global audience
Language Weaver’s GlobalConnect™ for RightNow allows content managers and knowledgebase administrators to translate content with one click from within the RightNow CX agent desktop. GlobalConnectTM for RightNow delivers a simple workflow that features one-click grouping of multiple languages for translation, one-click workflow and visibility into the translation process. Additionally, Language Weaver’s TrustScore™ capability provides a quality score for each translation generated within the application to enable business level decision making. Content managers or knowledge administrators without knowledge of a foreign language can take action upon the results of an automated translation simply by relying on its TrustScore™.
See Language Weaver in Action: Demo of GlobalConnect™ for RightNow® CX »